This option is used to send information that will assist in tracking down problems with GSAK, and should usually only be used when requested by me. Currently the information sent is all your GSAK settings (including your macro folder) and the currently open database.
Thus option uses FTP to send the information to the GSAK web site, so your security software must allow GSAK to use FTP in order for it to complete properly.
When the send is complete you will be given a tracking number. Please quote this tracking number in all correspondence when tracking a problem.